Need help?

Explore Mercier FAQs for all your questions on delivery, returns, refunds, brand information, and UK-exclusive offers. Easy help at merciertracksuit.co.uk.

Order & Delivery FAQs

Yes, you can cancel your Mercier order within 24 hours of purchase. After that, production may have started, and cancellation is not guaranteed.

Yes. A £20.00 restocking fee applies to all canceled orders, even if canceled within 24 hours.

Email support@merciertracksuit.co.uk within 24 hours. Include your order number and reason. We’ll confirm and guide you through the process.

Only if production hasn’t started. Once production begins, we cannot cancel your order as all items are made-to-order.

Yes, within 24 hours, you can request changes to:

  • Size
  • Colour
  • Delivery address
    Send your request via email. We’ll try our best to accommodate.

If production has started, we cannot cancel or modify your order. Please double-check all details before purchasing.

Because Mercier uses made-to-order production. Orders are processed within 48 hours, and manufacturing begins immediately.

Yes, but only if:

  • Order doesn’t arrive on time
  • Item is damaged or faulty

You cancel within 24 hours
No refunds for change of mind after 24 hours

After shipping, you’ll get a Tracking ID via email or WhatsApp. Use it on Royal Mail, DHL, or your local postal service to track your package.

Check with your neighbour, building manager, or local post office. If still missing, contact us with your Tracking ID.

No. Once shipped, orders cannot be canceled. You may return the item upon receipt if it’s faulty.

Contact us with three clear photos showing:

  • Chest measurement
  • Length
  • Sleeve measurement
    If it’s our error, we’ll send the correct size free of charge.

You can reach us via:

Customer Help & FAQs

Contact us within 48 hours of delivery. Send photos of the damage. We’ll process a refund or replacement after verification.

No. Mercier does not accept returns for items that are washed, worn, or altered by the customer.

Yes. If the item is defective, we’ll issue a full refund (excluding original shipping) after inspection.

Approved refunds are processed within 5–10 business days to your original payment method.

No. Shipping fees are non-refundable, unless the item is faulty or incorrect.

The customer pays return shipping unless the item is damaged or wrong — then we cover it.

We don’t offer direct exchanges. You can return the item (if eligible) and place a new order.

Your order is processed within 48 hours. Since all items are made-to-order, production starts immediately after payment.

  • Production: 7 business days
  • Shipping: 7–12 days (varies by country)
    Total: ~2–3 weeks from order to delivery.

Yes. Our official locations:

  • Pakistan: Faisalabad
  • UAE: Dubai
  • UK: London
  • USA: Indiana
    You can contact the nearest hub for faster support.

No. Shipping fees depend on:

  • Destination
  • Package weight & size
  • Number of items
    Exact cost is shown at checkout.

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