How Mercier Protects Your Personal Data – UK Policy

This Privacy Policy explains how Mercier (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website: https://merciertracksuit.co.uk .

By using our website, you agree to the collection and use of your information as described here.

Who We Are

  • Company Name: Mercier
  • Registered Address: 182 184 High Street North East Ham London E6 2JA
  • Email: support@merciertracksuit.co.uk
  • WhatsApp: +44 7475 915744

We are a UK-based clothing brand. This policy follows UK data protection laws, including the UK GDPR.

What Information We Collect

1. Personal Data

When you shop or sign up, we may ask for:

  • Your name
  • Email address
  • Phone number
  • Delivery address (street, city, postcode)
  • Payment details (processed securely by our payment provider)

2. Usage Data

This is collected automatically, such as:

  • Your device type (phone, laptop)
  • IP address
  • Pages you visit on our site
  • Time and date of your visit
  • Browser type

We use this to improve our website and services.

How We Use Your Information

We use your data to:

  • Process your orders and deliver your products
  • Manage your account (if you have one)
  • Respond to your questions or complaints
  • Send order updates and delivery info
  • Offer similar products (only if you agree)
  • Improve our website and customer service

We will never sell your data to anyone.

Marketing & Your Consent

We may send you emails about new collections, offers, or news — but only if you agree. You can unsubscribe anytime by clicking “Unsubscribe” in any email.

Cookies & Tracking

Our website uses cookies to:

  • Remember your cart items
  • Keep you logged in (if you have an account)
  • Improve your browsing experience

You can turn off cookies in your browser settings, but some parts of the site may not work properly.

Sharing Your Information

We may share your data with:

  • Delivery partners (like Royal Mail) to deliver your order
  • Payment providers (like Stripe or PayPal) to process payments
  • Service providers who help us run the website
  • Legal authorities if required by law

We only share what is necessary.

Data Retentio

We keep your data only as long as needed:

  • For orders: up to 6 years (for tax and legal reasons)
  • For marketing: until you unsubscribe
  • Usage data: for up to 12 months

After that, we delete or anonymize it.

Your Data Rights (UK Users)

Under UK data protection law, you have the right to:

  1. See what data we hold about you
  2. Correct any wrong information
  3. Delete your data (unless we need to keep it for legal reasons)
  4. Stop marketing messages anytime
  5. Complain to the Information Commissioner’s Office (ICO) if you’re unhappy

Securit

We take your data security seriously. We use secure payment systems and protect your data with modern safety measures. However, no online service can be 100% secure — so please keep your password safe.

Children’s Privacy

Our website is not for children under 13. We do not knowingly collect data from children. If you believe a child has given us information, please contact us — we will remove it.

Links to Other Websites

Our site may have links to other websites (like social media). We are not responsible for their privacy practices. Please check their policies before sharing data.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with a new “Last Updated” date.

Contact Us

If you have any questions about your data or this policy, please contact us:

You also have the right to complain to the ICO at https://ico.org.uk if you feel your data rights have been breached.